TERMS & CONDITIONS
This website is operated by Vietnam TravelMart. Please read these Terms & Conditions carefully before using or registering on this website. You must fully agree to these terms and conditions if you wish to use the website. If you do not agree with any part of these terms and conditions, you may not use this website in any way.
Note that this website is built to provide global access to users.
The information and prices on this website are applicable to users globally.
We reserve the right to refuse access to this website at any time without prior notice.
GOVERNING LAW
Access to this website is conditioned on your agreement that all information on the website and all matters arising between you and us will be governed by the laws of Vietnam and that all Disputes arising between you and us will be based on the jurisdiction of the Vietnamese courts.
OBLIGATIONS OF SITE USERS
When using this website, please agree that:
- You accept financial responsibility for all transactions made under your name and account.
- To have legal capacity, you must be 18 years of age or older.
- You warrant that any information you provide about yourself and about anyone else is completely accurate.
- Do not use this website to make false or fraudulent registrations.
- Any distribution of threatening, defamatory, obscene, political or racist material or any other illegal or provocative material through this website is strictly prohibited.
- You may not modify, copy, transmit, distribute, sell, broadcast, or license this website and any part of its contents in any way except insofar as you information from this website for your personal and non-commercial use.
REGISTRATION CONDITIONS
When registering through our website, please enter into a direct contractual (legally binding) relationship with us. The booking conditions include limitations and exclusions of liability, and cancellation and change fees are payable if the booking is canceled or changed after it has been confirmed. We recommend that you carefully read the applicable registration conditions when making your registration. The booking conditions include limitations and exclusions of liability, and cancellation and change fees are payable if the booking is canceled or changed after it has been confirmed.
GUARANTEED DEPARTURE
- Vietnam TravelMart guarantees departure posted on the website www.vietnamtravelmart.com.vn
- Tour information and departure dates in other printed materials may change from time to time and do not form part of the guarantee.
- The company website is the sole source from which the company will guarantee departures. A departure time is guaranteed only if the customer has confirmed booking for that departure time (registration must include a minimum of a deposit paid to be considered “confirmed”). . This guarantee will still be subject to Force Majeure.
- PASSPORT
- ● Valid passport: Customers must have a valid passport to enter, depart and travel through each destination in the tour itinerary (passport must be valid for 6 months or more until the return date) .
- ● Documents: Please note that to expedite the issuance of clearance documents, all tour-related documents such as payment slips, tour schedules, invoices will be sent via email or will be available on website www.vietnamtravelmart.com.vn”, when the company has received full payment.
- ● Trip details: It is the customer’s responsibility to access the website at least 72 hours before departure to ensure they have the most detailed trip information as minor changes may have occurred. since the tour profile was initially provided by the company.
- TOUR PRICE
- ● All tour prices are made in Vietnam Dong (VND). Payments in other foreign currencies will be converted into Vietnam Dong (VND) at the current exchange rate.
- ● Prices include items listed in the “Included” section
- ● We offer 25% discount for children and 90% discount for infants
- ● The information and prices on this website are not ‘live’ and are updated from time to time. Every effort is made to ensure the accuracy of information and prices, but unfortunately occasionally errors do occur. In the event that a price is incorrect due to a system error, we are not bound by that price.
- PAY
- All tours or services must be paid in advance unless otherwise stated. We accept payments by Visa, MasterCard, American Express and JCB cards.
- Please ensure that you have provided us with accurate credit card billing information. If you do not provide the correct credit or debit card billing address and/or cardholder information, ticket issuance may be delayed and total charges may increase. We reserve the right to cancel tickets after issuance if payment is refused or if you have provided incorrect credit card information. In addition, we also reserve the right to do random checks (including voter lists) to minimize credit card fraud.
- Vietnam TravelMart will not collect your credit card details. The information you provide will be absolutely secure in the technical system according to global technology security standards (SSL) of MasterCard and Vietnam Technological and Commercial Joint Stock Bank (Techcombank) when you make payment by credit card.
- ISSUANCE OF PAYMENT VOUCHER
- After payment, Vietnam TravelMart will send a confirmation/payment voucher via email or fax: this voucher must be printed as proof of purchase, and will be presented to the Service Provider.
- All visitor information must be provided accurately at the time of registration.
- All requests for amendments/additions must be sent via email to Vietnam TravelMart
- Vietnam TravelMart is not responsible for any problems that may occur if you do not receive or read your confirmation/voucher carefully. In case you have not received the payment voucher, you need to notify Vietnam TravelMart at least 72 hours before the scheduled service delivery date.
- SERVICE CANCELLATION AND REFUND PROCESS
- Cancellation of all services by tour participants must be sent and received in writing: email or fax. Vietnam TravelMart does not accept requests to cancel services over the phone.
- Vietnam TravelMart is not responsible for any service cancellation requests that have not been received and have not been reconfirmed with you. In this case, cancellation or tour cancellation fees will apply.
- COMPLAINTS AND REMEDIES
- If a customer has a complaint to Vietnam TravelMart, the customer must first notify the tour leader as soon as possible to resolve the complaint. If customers are not satisfied, they can contact Vietnam TravelMart’s (sales) representative during the tour so that Vietnam TravelMart has the opportunity to fix the problem. If customers are still not satisfied through those channels during the trip, customers need to send all complaints directly to info@vntm.com.vn within 10 days from the end of the trip. The Company will not accept any responsibility for complaints received after this deadline.
- PROMOTION
- Tours/tour packages/products traded using promotional codes cannot be canceled and are non-refundable.
- Furthermore, all promotions posted on this website are only applicable to the website www.vietnamtravelmart.com.vn and are subject to change on other websites linked to www.vietnamtravelmart.com.vn
- COPYRIGHT AND TRADEMARKS
- Copyright in the content of this website belongs to Vietnam TravelMart. We reserve copyright and have full ownership of this website and all of its contents. The Vietnam TravelMart brand and all symbols, logos and images of Vietnam TravelMart on this website are registered for copyright protection by Vietnam TravelMart or its affiliated units. Other company and product/service trademarks on this website may be the trademarks of their owners. You have no right and are not licensed to use any of those trademarks.
- CHANGES
- www.vietnamtravelmart.com.vn may make changes to any aspect of this website or its content, including features, information or other content, at any time without notice. give advance notice.
